about the company.
Well-known Internet Company
about the team.
Above 15 team members need to lead
about the job.

Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making;
Understand and report to the team and senior management on business performance;
Ensure delivery of regular reports on time and without error. Self-manage delivery of analytical projects.
Appropriately use statistical and data analysis techniques.
Sharing your findings using impactful data visualizations and efficient communication.
Balance multiple priorities, updating stakeholders on progress and expected delivery.
Encourage and train team members in best practice use of company data, analysis techniques and interpretation.

skills and experience required.

Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results.
6 years work experience in analytics area.
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Expert Excel user: able to understand and build complex spreadsheets
Excellent problem solving skills including the ability to analyze and resolve complex problems.
Strong business sense, especially on call center practices.
Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure.
Fluent in English & Chinese(Mandarin) both spoken and written – additional languages are a plus
Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude.
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience.
Attentive to detail and committed to data integrity.

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job details