about the company.
Well-known Internet Company
about the team.
Above 15 team members need to lead
about the job.
- Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making;
- Understand and report to the team and senior management on business performance;
- Ensure delivery of regular reports on time and without error. Self-manage delivery of analytical projects.
- Appropriately use statistical and data analysis techniques.
- Sharing your findings using impactful data visualizations and efficient communication.
- Balance multiple priorities, updating stakeholders on progress and expected delivery.
- Encourage and train team members in best practice use of company data, analysis techniques and interpretation.
skills and experience required.
- Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results.
- 6 years work experience in analytics area.
- SQL proficiency required: can extract data from large databases using SQL to develop data queries
- Expert Excel user: able to understand and build complex spreadsheets
- Excellent problem solving skills including the ability to analyze and resolve complex problems.
- Strong business sense, especially on call center practices.
- Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds.
- Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure.
- Fluent in English & Chinese(Mandarin) both spoken and written – additional languages are a plus
- Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude.
- Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience.
- Attentive to detail and committed to data integrity.