About Company
Fortune Global 500 Companies
Responisibility：
1.Take lead of regional customer quality team in China (CC/QMC-CN), as top level responsible for all customer quality topics, including but not limited:
1)Handling customer quality complaints, e.g. 0-km and field, recall...from whole product life cycle (fr. R&D till end of field)
...
2)Risk management (containment, prevention) and deep involvement of related PR case
3)As first firewall, prevent case or claim from external to internal as much as possible
4)Negotiation for warranty and related financial topics with customer, with internal alignment with FC & global team
5)Drive & lead internal all related functions, including x-GB and x-location, to deal with customer issue analysis, report, systematic CIP as well as management review
6)Responsible for Technical support customer and coordinate pre-analysis in customer plants
7)Develop and maintain good relationship with customers and increase customer satisfaction and loyalty
2.Continuously to drive efficiency improvement (QC, return analysis…) with existing and innovative measures
3.Initiate Dept Vision/Strategy, drive organization development and transformation towards future needs, e.g. V2CC, competency development, onsite resource rebalance with all GBs...etc.
4.CoC for claim & risk mgt, and related methodology, in CC-CN, and other value contributions beyond Q case
5.Drive process CIP/innovation, initiate new standard if needed (e.g. customer score card, special requirement handling in CN)
6.Lead digital transformation in CC-CN for Q related, e.g. CBS data driven engineering/quality, Data automation
7.Involve in Gov & NGO discussion, standard review, case handling…etc.
8.RBCN & global QMC function related strategy alignment, focus project planning and roll-out
Requirement：
1.Strong engineering background, with product/process knowhow, as well as quality management methodologies and practical experience is a must 2.Very good understanding of business and strategy, and overview out of Q-function, is a must
3.Solid personal influence and relationship with external customer, capable for deal with critical situation with calm and smart way
4.Strong negotiation skill, conflict and emotion management, work under high pressure
5.Need strong influence not only in CC-CN but x-GB, x-Location
6.Strong leadership, can lead and further develop large and high qualification Q engineering team
