关于我们：
我司是全球规模最大的银行及金融服务机构之一。集团在成熟市场和快速发展市场设有约6,600个分支机构,尽握市场的增长潜力,包括建立联系并助力客户开拓商机、让工商企业茁壮成长、推动各地经济蓬勃发展，而最终目标是帮助客户成就理想与目标。 我们透过四大环球业务:零售银行及财富管理、工商金融服务、环球银行及资本市场,以及环球私人银行,为近5,800万名客戶提供服务。
Responsibility:
1. Responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conducting quality control checking.
...
2. Managing various sales quality reports.
3. Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
4. Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
5. Ensuring focused leadership across the business, to ensure delivery of an excellent customer experience.
6. Promoting, fostering and monitoring sales compliance and sales integrity.
7. Providing recommendations to improve and streamline the operation flow of the front sales office and other relevant business units.
8. Where necessary, carrying out team administrative roles.
9. Providing the team management with required management information, in order to inform decision making.
10. Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Requirement:
1. Appropriate local certifications and/or licenses for Sales/Risk roles.
2. Knowledge of Financial Services/industry/products/regulations.
3. Comprehensive knowledge and understanding of HSBC Sales Procedures and applications.
4. Strong analytical ability.
5. Communicate at multiple levels with confidence (written and verbal).
6. Good working knowledge of HSBC and the WPB division including relevant sales systems.
7. Good command in English and Chinese (including speaking Cantonese & Putonghua).
8. Good organisational and influencing skills.
9. Ability to understand urgency and prioritization.
10. Proficient in Word, Excel, Powerpoint and Chinese typing is preferable.
