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global sr. service engineer.

职位概述

职位概览

    职位概述

    about the company.
    The company has made significant contributions to the laboratory space.
    about the job.
    The Global Sr. / Staff Service Engineer is responsible for providing expert 3rd level support, service lifecycle management, and service support and readiness for new product introductions. This role is responsible for supporting the company’s customers as well as teams with customer escalations by providing expert technical support. The individual will be responsible for delivering improvenets to service KPIs including reliability metrics, complaint metrics, spare cost spend metrics and NPS. The individual will also identify and implement customer-centric product and process improvements that deliver global service efficiencies. The individual will be accountable for technical publications including mod instructions, service manuals, errors codes and other technical documents. Individual will work closely with other functions at the company including R&D, Quality, Operations and Supply Chain. The individual will also drive design for serviceability with R&D on next generation solutions. During these projects, individual will also prepare care for launch readiness including service systems, training, spare parts, technical documents, controlled market release support, service reporting and e-connectivity updates. Candidate must have the ability to articulate clearly all technical details to customers, sales, care, regulatory and Business Field.
    skills and experience required.
    BA/BS, MA/MS, or equivalent (5 years) of relevant experience in an engineering or scientific field.

    Minimum of 5 year’s engineering experience; or equivalent combination of education and experience.

    Experience with Vitros Clinical Labs / TM analyzers/assays desired.

    Understanding FDA and global regulatory authorities’ diagnostic device regulations.

    Experience conducting root cause investigations.

    Strong communication skills-able to lead teams.

    Ability to travel up to 20% globally as needed. Working outside normal office hours due to time zone differences may be required. A valid driver's license and clean driving record and passport is required.

    about the company.
    The company has made significant contributions to the laboratory space.
    about the job.
    The Global Sr. / Staff Service Engineer is responsible for providing expert 3rd level support, service lifecycle management, and service support and readiness for new product introductions. This role is responsible for supporting the company’s customers as well as teams with customer escalations by providing expert technical support. The individual will be responsible for delivering improvenets to service KPIs including reliability metrics, complaint metrics, spare cost spend metrics and NPS. The individual will also identify and implement customer-centric product and process improvements that deliver global service efficiencies. The individual will be accountable for technical publications including mod instructions, service manuals, errors codes and other technical documents. Individual will work closely with other functions at the company including R&D, Quality, Operations and Supply Chain. The individual will also drive design for serviceability with R&D on next generation solutions. During these projects, individual will also prepare care for launch readiness including service systems, training, spare parts, technical documents, controlled market release support, service reporting and e-connectivity updates. Candidate must have the ability to articulate clearly all technical details to customers, sales, care, regulatory and Business Field.
    skills and experience required.
    BA/BS, MA/MS, or equivalent (5 years) of relevant experience in an engineering or scientific field.

    Minimum of 5 year’s engineering experience; or equivalent combination of education and experience.

    Experience with Vitros Clinical Labs / TM analyzers/assays desired.

    Understanding FDA and global regulatory authorities’ diagnostic device regulations.

    Experience conducting root cause investigations.

    Strong communication skills-able to lead teams.

    Ability to travel up to 20% globally as needed. Working outside normal office hours due to time zone differences may be required. A valid driver's license and clean driving record and passport is required.