about the company.Internetabout the team.WFMabout the job.To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if required.To analyze global site performances and determine optimal p
about the company.Internetabout the team.WFMabout the job.To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if required.To analyze global site performances and determine optimal p