senior procedure supervisor.

about the company.
Internet

about the team.
Operation

about the job.

• Handle the conjunction of service procedure before the new products launch;
• Conduct front-line service team service process & procedure, service rules formulation and release;
• Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring;
• Collect feedback from the service team to help response related questions and improve common process problems;
• Cross-function communication and promotion（locally and globally), completion of process design/debug and release, forming a closed loop mechanism.

skills and experience required.

• Full-Time Bachelor degree or above;
• Over 5 years of process management, project management or experience in the similar role;
• Experience of leading improvement projects or taking the role of a decision marker in projects;
• Proficiency in office software, including but not limited to Microsoft Office, Visio, Xmind, Tableau, etc;
• Proficient in English both verbally and literally, English can be used as the daily working language
• Proficient in various Office software, including but not limited to Office, Visio, etc;
• Excellent adaptability, good ability to work under pressure, good teamwork and communication skills;
• Have a strong logical thinking ability, and the ability to summarize, problems quickly solving, data analysis, etc;
• Have great ownership and a fast learner;
• Service industry process management experience is preferred;