key account manager.

- Develop and maintain strong relationships with key clients in the maintenance sector, understanding their unique business requirements and challenges.
- Act as the primary liaison between clients and internal departments, ensuring seamless communication and coordination of services.
- Conduct regular account reviews and performance evaluations to assess customer satisfaction and identify areas for improvement.
- Collaborate with internal teams to develop customized logistics solutions that meet the specific needs of maintenance clients, including warehousing, distribution, and transportation services.
- Proactively identify opportunities for upselling and cross-selling additional services to enhance the value proposition for clients.
- Stay informed about industry trends, market developments, and competitive landscape to provide strategic insights and recommendations to clients.
- Monitor and analyze key performance indicators (KPIs) to track account performance and drive continuous improvement initiatives.
- Prepare and present reports, proposals, and presentations to clients, showcasing the value and benefits of our services.
- Ensure adherence to contractual agreements and service level agreements (SLAs), while actively seeking opportunities to exceed client expectations.
- Collaborate with the sales team to identify and pursue new business opportunities within the maintenance sector, leveraging existing relationships and industry knowledge.

skills and experience required.- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Proven experience in key account management within the freight forwarding or logistics industry, with a focus on maintenance clients preferred.
- Strong understanding of supply chain operations and logistics processes, particularly within the maintenance sector.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Strategic mindset with the ability to identify and capitalize on business opportunities.
- Proficiency in additional languages, especially those relevant to the maintenance sector, is a plus.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Results-oriented with a focus on delivering exceptional customer service and driving business growth.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.