it crm sales & marketing tech specialist.

Desired Knowledge and Experience.

1. Experience with a Full Project Lifecycle with one of more Salesforce Solutions (Sales Cloud, Service Cloud Community cloud)
2. Need to be able to understand business concepts and need with technical aspects of the implementation
3. Experience with a Global Template implementation program with multi-country Roll-out
4. Experience with Automotive or industrial Equipment industry Knowledge
5. Knowledge of Digital Marketing is a plus
6. Knowledge of CRM Architecture and integration patterns
7. Strong functional knowledge of CRM processes, including Sales, service and digital Marketing
8. IT Demand Management experience in a complex environment, able to collect the business requirements an
9. manage the priorities with the Business stakeholders
10. Interest in combining technical expertise with the progressive knowledge of Enterprise Business processes and how to leverage the technology as a mean for Business evolution and expansion.

Personal& professional Skills

1. Enthusiasm and passion for work and IT
2. Flexibility and autonomy, proactivity
3. Strong objective based orientation and problem solving attitude
4. Excellent client-facing and communication (both written and verbal)
5. Flexibility and autonomy
6. Excellent propensity to teamwork and collaboration in order to establish an effective collaboration with different internal IT actors, but also Business Stakeholder, external ones, such as suppliers who develop part of the solution to be integrated, etc..
7. Capacity to manage high stress situations and work overtime
8. Ability to multi-task and manage various project elements simultaneously
9. Conflict resolution skills
10. Continuous curiosity in the technology evolution
11. Ability to motivate people

Key Responsibilities.

Business needs understanding & prioritizing

1. Understand and support the implementation of the China CRM strategic and roadmap
2. Design, document, and implement the B2B CRM platform and CRM products in China in line with Global IT strategies
3. Understand the business needs and scope from related stakeholders
4. Initiate brainstorming and discussion to define, prioritize the key product needs
5. Build strong relationship with Digital HQ team

Business process documentation

1. Participate in the definition of the business case, cost model and overall objectives for the CRM Products
2. Support the CRM Program teams & external PMO in formalizing the business process in alignment with system designs data field definition, system rules and configuration, features and processes description) and support to define the correct target operating model with new product launching
3. Define and organize project steering activities, advice and review the overall plan and status of the project.
4. Defines SLAs and monitors achievements

Product Management

1. Define and monitor the product release plan. Methodologies, Resource and responsibilities allocation (internal/external).
2. Develop mechanism to monitor the product releases and corresponding features
3. Resolve and assist in the resolution of conflicts during each releases, with IT and external agencies
4. Conduct on-site training to ensure all the users are capable of operating
5. Support on queries and troubles from the users
6. Monitor on the usage of the platform and tools, collect the qualitative feedbacks for the next phase