ams manager.

关于职位
• AMS Team management (leave approval, people review, KPI setup, training plan, performance review) 
• Organizing new AMS customer onboarding process with Service Manager 
• Presales support to acquire new customer or customer contract renew 
• Assign service manager for new AMS customer 
• Dispatch unassigned tickets to consultants 
• Monitoring service delivery, e.g. tickets, change request status and handling the escalation, ensure the service to be provided within SLA 
• Regular team meeting/building 
• UT/Revenue Forecast for AMS(except new AMS opportunities) 
• Update CRs status in CRM 
• AMS qualification (certification, ISO…) 
• Improvement of delivery performance 
• To determine the best technical solutions, configuration and project organization of the custome
 

技能和经验要求
• At least 10 years SAP professional experience, including 3+ years management experience 
• At least 3 years SAP/IT or Product experience or several years industry experience / experience in the generic business field 
• ITIL process in practice 
• Deep knowledge of Syntax services of industry / of the generic division  ...