Key ResponsibilitiesResolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;Enhance the Trip.com brand through social media and reputation platforms(Fac
Key ResponsibilitiesResolve escalated customer concerns and complaints by creating positive experiences;Utilize strong communication skills to connect with customers and negotiate when necessary;Consistently follow-up with customers until their concerns are fully resolved;Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;Enhance the Trip.com brand through social media and reputation platforms(Fac