About the Company：
A foreign company
Responsibilities：
1、Customer Complaint Handling and Response
2、Act as the first interface for customer quality issues, leading the receipt, investigation, temporary containment and root cause analysis (e.g. 8D, 5Why, Fishbone Diagram, etc.) of customer complaints.
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3、 Coordinate cross-departmental (production, R&D, process, supply chain) resources to drive problem closure and ensure efficient implementation of corrective measures.
4、Prepare and submit customer-required quality reports (8D/PRR, etc.) to ensure timeliness and professionalism.
5、Quality Improvement Drive
6、Analyze customer complaint data trends, identify systematic risks, and drive preventive improvements in design, process, incoming materials, etc. o Lead internal non-conformity reviews (8/PRR, etc.).
7、Lead internal MRB and promote corrective and preventive action (CAPA) in factory. 3.
8、Customer Standards Alignment
9、Interpret customer quality agreements and technical requirements (e.g. OEM SOR) to ensure alignment of factory quality system with customer standards.
10、 Participate in quality risk reviews (e.g. DFMEA/PFMEA) during the development phase of new projects to output customer quality requirements.
Requirements：
1、Bachelor (> 5 years experience) or Master (> 2 years experience) equivalent in Polymer, Chemistry, or Material Science. The analytical ability is required.
2、Possess experience in two or more of the following technical areas is plus: polymer chemistry, polymer physics, polymer rheology, polymer adhesion, polymer formulation, polymer molding, or polymer characterization.
3、Proven communication skills and ability to perform within a cross-functional team environment.
4、Ability to drive change initiatives.
5、Interpersonal and communication skills.
