about the company.互联网about the team.产品运营about the job.1.根据业务知识和服务流程规范,设计智能机器人产品的知识库和流程结构,以及友好的答案话术表达;2.负责IM智能客服,能独立负责某场景线路,对于场景的能力提升提供相应的支持隔和解决方案;3.识别智能机器人产品线上运营问题,挖掘可提升智能商服解决能力的产品功能,设计产品功能实现的流程方案,计算需求价值,出具需求文档;4.持续挖掘线上可以提升用户交互体验的产品需求,持续推动方案落地并追踪数据效果;5.监控线上各项数据指标的变化,根据数据波动情况,分析异常数据的根因,并找到可优化解决办法,提升智能解决率和满意度。skills and experience required.1. 3年以上智能客服产品运营经验,熟悉AI在各行各业客服领域的应用和运营;2. 熟悉C2O、C2B的业务性质,有较强的业务分析能力,对用户的行为特征和需求有敏锐的感知,能够对用户需求进行深入分析,识别关键需求,并推动需求的逻辑;3. 具有
about the company.互联网about the team.产品运营about the job.1.根据业务知识和服务流程规范,设计智能机器人产品的知识库和流程结构,以及友好的答案话术表达;2.负责IM智能客服,能独立负责某场景线路,对于场景的能力提升提供相应的支持隔和解决方案;3.识别智能机器人产品线上运营问题,挖掘可提升智能商服解决能力的产品功能,设计产品功能实现的流程方案,计算需求价值,出具需求文档;4.持续挖掘线上可以提升用户交互体验的产品需求,持续推动方案落地并追踪数据效果;5.监控线上各项数据指标的变化,根据数据波动情况,分析异常数据的根因,并找到可优化解决办法,提升智能解决率和满意度。skills and experience required.1. 3年以上智能客服产品运营经验,熟悉AI在各行各业客服领域的应用和运营;2. 熟悉C2O、C2B的业务性质,有较强的业务分析能力,对用户的行为特征和需求有敏锐的感知,能够对用户需求进行深入分析,识别关键需求,并推动需求的逻辑;3. 具有
About the companyGlobal Industry Leader: We are one of the world's largest online travel platforms, connecting millions of travelers across the globe.Data-Driven Culture: We don't just guess; we decide based on billions of data points. We operate in a fast-paced, international environment where technology meets humanity.Multicultural Environment: English is our working language in many teams, offering a truly global career track without leaving the country
About the companyGlobal Industry Leader: We are one of the world's largest online travel platforms, connecting millions of travelers across the globe.Data-Driven Culture: We don't just guess; we decide based on billions of data points. We operate in a fast-paced, international environment where technology meets humanity.Multicultural Environment: English is our working language in many teams, offering a truly global career track without leaving the country