About the Company：
A foreign company
Responsibilities：
1、Customer Complaint Handling & Response
2、 Act as the first interface for customer quality issues, leading the receipt, investigation, temporary containment and root cause analysis (e.g. 8D, 5Why, Fishbone Diagram, etc.) of customer complaints.
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3、 Coordinate cross-departmental (production, R&D, process, supply chain) resources to drive problem closure and ensure efficient implementation of corrective measures.
4、Prepare and submit customer-required quality reports (8D/PRR, etc.) to ensure timeliness and professionalism.
5、 Quality Improvement Drive
6、Analyze customer complaint data trends, identify systematic risks, and drive preventive improvements in design, process, incoming materials, etc. o Lead internal non-conformity reviews (8/PRR, etc.).
7、Lead the internal MRB and promote the implementation of corrective and preventive action (CAPA) in the factory. 3.
8、 Customer Standards Alignment
9、Interpret customer quality protocols and technical requirements (e.g. OEM SOR) to ensure factory quality system is aligned with customer standards.
10、Participate in quality risk reviews (e.g. DFMEA/PFMEA) during the development phase of new projects to output customer quality requirements.
11、Quality System Support
12、Support system audits such as IATF 16949/VDA 6.3, etc. to ensure that the customer complaint management process meets the certification requirements.
13、Assist customer audits (e.g. two-party audits) preparation and non-conformity correction tracking. 5.
14、Customer Relationship Maintenance
15、Regularly visit customers, establish efficient communication mechanism, take the initiative to feedback the progress of quality improvement, and enhance customer trust.
Requirements：
1、Bachelor (> 5 years experience) or Master (> 2 years experience) equivalent in Polymer, Chemistry, or Material Science. The analytical ability is required.
2、Possess experience in two or more of the following technical areas is plus: polymer chemistry, polymer physics, polymer rheology, polymer adhesion, polymer formulation, polymer molding, or polymer characterization.
3、Proven communication skills and ability to perform within a cross-functional team environment.
4、Ability to drive change initiatives.
5、Interpersonal and communication skills.
