about the company.
MNC
about the team.
Customer Experience Innovation
about the job.
1. According to service needs and pain points, design and promote business-service full-link product solutions. And Improve customer journey experience.
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2. Responsible for product operation, related to user experience and service. Optimize the overall workflow through productization/intelligence, output complete and rigorous product operation plans and implement them. Collaborate with product, R&D, strategy, customer service teams.
3. Rich knowledge of AI, and have AI product operation experience.
4. Data analysis and project management.
skills and experience required.
1. More than 5 years of experience in business, services, consulting, etc., with team management experience preferred;
2. Have a profound understanding of user experience insights, service design, process design, intelligent service capabilities, and other aspects, and have constructive thinking and practical cases to improve user service/experience management;
3. Good user perspective, business understanding, and logical analysis ability to quickly familiarize oneself with new business and possess business planning skills;
4. Full time bachelor degree or above;
5. Fluent in English and proficient in using it in work settings;
6. PMP and 6 Sigma certificates are preferred.
