about the company.
Fintech
about the team.
Operation
about the job.
- Design end to end process and platform for customer voice collection
- Analyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer
- Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt team
- Maintain close and strong partnership with sales, marketing, and Ops team for VOC alignment
skills and experience required.
- Bachelor’s degree or above
- Fluent English in both verbal and written
- Native Chinese speaker
- 10 years+ working experience, with 5 years+ working experience in customer experience-related domains
- 5 years+ working experience in Fintech/Payment/eComs companies
- 5 years+ working experience in MNC (multi-nation company) environment