digital training supervisor.

about the company.
Internet

about the team.
operation

about the job.
1. Coordinate the work related to trainers and coaches across global customer service centers according to company strategy and business development requirements.
2. Participate in developing the training framework, including the screening system for trainer and coach candidates, interviews, training, and development. Assist in the implementation and inspection of training plans at each site.
3. Support new employee training through cross-function collaboration with trainers and coaches. Maintain close cooperation with customer service teams across different language lines to identify training deficiencies that need improvement, ensuring the continuous output of qualified employees who meet job requirements.
4. Assist in employee skills development by creating skills development plans according to career promotion channels, implementing training, and evaluating training quality.
5. Evaluate the effectiveness of training and coaching, optimize training courses, improve the implementation process of training and coaching, and enhance results. ...