关于职位
•Serve as the internal authority for our commercial-system landscape: elicit business needs, translate them into crisp requirements, and lead end-to-end build, configuration, integration and enhancement cycles that deliver measurable value.
•Design, configure and test new functionality in ERP modules; ensure solutions scale with regional growth and comply with global template standards.
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•Own change-request pipeline: impact analysis, cost-benefit, approval gate, version control and regression-test plans.
•Diagnose and remediate real-time breaks between OMS, POS, WMS, 3PL and ERP; monitor message queues, APIs and data-sync logs to maintain <0.1% error rate.
•Translate post-go-live metrics and user pain-points into backlog epics; drive automation, workflow simplification and data-quality fixes that lift process efficiency year-over-year.
•Maintain up-to-date process maps, data dictionaries, test scripts and SOPs; facilitate governance reviews to secure stakeholder sign-off and audit compliance.
•Deliver targeted training and quick-reference guides; act as tier-2 support escalation, reducing ticket volume through root-cause fixes and self-service enhancements.
技能和经验要求
•EDUCATION: A bachelor’s degree in a related field (e.g., Information Technology, Management Information System, etc.).
•RELEVANT WORKING EXPERIENCE: 5+ years configuring, integrating and optimizing commercial systems (ERP) for retail and FMCG environments; front-line store roll-outs and back-office finance automation delivered across APAC. Track record of leading 30+ cross-functional releases on time, while managing stakeholders from C-suite to shop-floor and reducing post-go-live incident volume through proactive change communication and training.
•End-to-end ERP project life-cycle: planning, configuration, integration, data migration, UAT, cut-over and hyper-care for MS Dynamics 365 F&O , SAP S/4HANA, or similar retail-centric ERP suites.
•Proven track-record of delivering at least one full-stream ERP rollout (Finance, MM, SD) in multi-country retail / supply-chain environments; scope covered store POS integration, inventory & WMS interfaces and automated replenishment.
•Hands-on experience designing change-control boards, release governance and budget burn-down reports for ERP enhancements; familiar with ASAP, Sure-Step or SAP-Activate methodologies.
•Comfortable managing external SI partners, offshore development teams and third-party add-on vendors; negotiated Statements of Work that delivered cost savings while maintaining SLA compliance.
•Solid grasp of retail master-data governance (article, vendor, customer, price) and supply-chain KPIs (inventory turn, OTIF, forecast accuracy); ability to translate business pain-points into functional specs and configure standard ERP processes without excessive customisation.
•PMP or PRINCE-II certification preferred; advanced user of MS Project, Azure DevOps, Jira or similar tool-set for sprint, resource and financial tracking.
•Sharp organisational and time-management skills; concise verbal & written communication to both technical and non-technical audiences. Curious, proactive and continuously seeking process optimisation opportunities.