about the company.
a global premium consumer goods and lifestyle brand dedicated to delivering innovative, high-quality products through multi-channel retail and e-commerce platforms worldwide
about the team.
Our team is a dedicated retail technology unit focused on driving digital transformation and maintaining a seamless, ERP-centered commercial system ecosystem for regional operations.
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about the job.
- System Build & Integration: Serve as the internal authority for the commercial-system landscape; elicit business needs, translate them into crisp requirements, and lead end-to-end ERP build, configuration, and integration.
- Module Design & Standardization: Design, configure, and test new functionality in ERP modules, ensuring solutions scale with regional growth while adhering to global template standards.
- Change Management: Own the change-request pipeline, performing impact analysis, cost-benefit evaluations, version control, and regression-testing plans.
- Integration & Operations: Diagnose and remediate real-time system breaks between OMS, POS, WMS, 3PL, and ERP; monitor APIs and message queues to maintain high system reliability and low error rates.
- Process Optimization: Translate post-go-live metrics and user pain points into backlog epics, driving automation, workflow simplification, and data-quality improvements.
- Governance & Documentation: Maintain accurate process maps, data dictionaries, test scripts, and SOPs while facilitating governance reviews for audit compliance.
- Support & Training: Deliver targeted user training and act as tier-2 support escalation, reducing overall ticket volume through root-cause remediation.
skills and experience required.
- Education: Bachelor’s degree in Information Technology, Management Information Systems (MIS), or a related field.
- Work Experience: 5+ years of hands-on experience configuring, integrating, and optimizing commercial ERP systems in retail or FMCG environments; proven track record of supporting front-line store rollouts and back-office automation across APAC.
- Domain Knowledge & Technical Skills:
- Strong expertise in end-to-end ERP project lifecycles (MS Dynamics 365 F&O, SAP S/4HANA, or similar retail suites).
- Proven track record of delivering at least one full-stream ERP rollout (Finance, MM, SD) in multi-country retail/supply chain ecosystems.
- Solid experience integrating ERP systems with store POS, OMS, WMS, and 3PL interfaces.
- Familiarity with project governance, methodologies (ASAP, Sure-Step, SAP-Activate), and external SI/vendor management.
- Solid grasp of retail master-data governance (article, vendor, customer, price) and supply chain KPIs (e.g., inventory turn, OTIF).
- Certifications & Tools: PMP or PRINCE2 certification preferred; advanced proficiency with Jira, Azure DevOps, or MS Project.
- Soft Skills: Excellent cross-functional communication, analytical, organizational, and proactive problem-solving abilities.
