about the company.
Internet
about the team.
Experience
about the job.
1.Partner closely with Workforce Staffing,Capacity Planning, and service Operations to ensure new-hires are trained and ready to support customers.
2.Establish and achieve customer service quality goals for trainees over their first 200+ contacts.
3.Improve global trainer productivity by eliminating waste and developing mechanisms.
4.Report to senior leaders on training completion, quality, and productivity.
5.Develop emergency response mechanism to provide on-demand training services 24/7/365.
6.Delivery training program reports and insight to optimize training quality.
skills and experience required.
1.10+ years' experience in Service operations, training, or program management.
2.Experience supporting large and distributed employee work groups regionally, including a remote workforce.
3.Superior analytical skills.
4.Expert in the principles and processes of an inbound contact center.
5.Bachelor's Degree above
6.5+ years' experience in training or a related field.
7.OTA industry background
8.International talents are preferred.
