英语客服.

岗位名称：英语客诉客服 90M0147849
岗位薪资：
轮班客服： 综合10k-11k（底薪7100+绩效奖金+班次补贴）
固定大夜班客服：综合12k-14k（固定薪资7100+绩效奖金+100/天+班次补贴+3000特殊班次津贴）
工作时间：
早班：7点-16点，常日班9点-18点，中班15点-24点（大夜班排班频率较低） 23点-次日7点
工作地点：上海市长宁区金钟路968号凌空Soho

Key Responsibilities：
1.Resolve escalated customer concerns and complaints by creating positive experiences;
2.Utilize strong communication skills to connect with customers and negotiate when necessary;
3.Consistently follow-up with customers until their concerns are fully resolved;
4.Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;
5.Enhance the Trip.com brand through social media and reputation platforms(Facebook, Twitter, TrustPilot etc.) ;
6.Assist with any ad hoc projects and tasks from the Customer Success Manager.

Requirements:
1.Bachelor’s Degree or higher;
2.Highly proficient in both verbal and written English. Native speakers preferred;Chinese fluent is needed
3.Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;
4.Able to work under tight deadlines and pressure, both independently and with others; ...