Key Responsibilities
- Resolve escalated customer concerns and complaints by creating positive experiences;
- Utilize strong communication skills to connect with customers and negotiate when necessary;
- Consistently follow-up with customers until their concerns are fully resolved;
- Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;
- Enhance the Trip.com brand through social media and reputation platforms(Facebook, Twitter, TrustPilot etc.) ;
- Assist with any ad hoc projects and tasks from the Customer Success Manager.
Requirements
- Bachelor’s Degree or higher;
- Highly proficient in both verbal and written English. Native speakers preferred;Chinese fluent is needed
- Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;
- Able to work under tight deadlines and pressure, both independently and with others;
- Able to work during weekends and public holidays.
工作时间：
7-16，9-18，15-24（大夜班排班频率较低） 23-7固定大夜班
工作地点：
上海市长宁区金钟路携程总部
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