crm intern.

· Coordinate personalized gestures for clients’ special moments (birthdays, anniversaries, festivals) through bespoke greetings and gifts.
· Support the resolution of high-value client requests (e.g., private viewings, after-sales coordination) with a “brand owner” mindset, collaborating across departments to ensure seamless solutions.
2. Client Experience Optimization
· Participate in mapping the client journey, identifying opportunities to elevate hospitality across pre-sales, in-store, and after-sales touchpoints.
· Assist in planning and executing exclusive client events (e.g., new collection previews, VIP dinners, Roadshow, etc.), including invitations, on-site hospitality, and post-event follow-ups.
· Gather and analyze client feedback, particularly emotional insights (preferences, concerns, expectations), to support service enhancement initiatives.
· Work with retail marketing team to initiate and implement gifting campaign in key gifting moments and drive potential sales.
3. Cross-Functional Collaboration
· Maintain close communication with sales teams, boutiques, and after-sales service to ensure frontline staff are informed of client-specific care plans.
· Assist in pre-and-post event arrangements by collaboration with retail marketing, merchandise and logistics teams.

【Qualifications】
1. Education
· Bachelor’s degree or above; Majors in Hospitality, Tourism, Luxury Management, Psychology, or Languages are a plus.
2. Core Competencies (The “Hospitality DNA”)
· Strong service orientation: A natural helper who finds joy in making others feel valued; keen ability to anticipate client needs.
· High emotional intelligence & empathy: Excellent listener with polished communication skills; able to read between the lines and understand unspoken emotions.
· Attention to detail: Meticulous in capturing subtle client preferences and turning them into memorable moments.
· Proactive & responsible: Takes ownership of client issues, always seeking solutions rather than excuses.
· Elegant presence: Poised, with a good grasp of business etiquette that aligns with luxury brand standards.
3. Skills
· Proficiency in Microsoft Office (especially Excel and PowerPoint).
· Fluency in English; mastering Cantonese or French is a plus.
· Preferred (but not required): internship experience in luxury retail, high-end hospitality (5-star hotels, airlines); familiarity with CRM systems.

【What We Offer】
· An invaluable opportunity to gain deep insights into the luxury industry and learn high-net-worth client management.
· An elegant and inspiring work environment with a passionate, excellence-driven team.