about the company.
Our client is a market-leading global services organization specializing in mobility and relocation solutions. With a strong international footprint, they are renowned for delivering high-quality service excellence to multinational corporations. They offer a stable yet dynamic environment where they connect businesses and people on a global scale, providing critical support across Europe, the Americas, and Asia.
about the team.
You will be joining a collaborative and high-performing client services team that sits at the intersection of commercial success and operational delivery. The company’s significant global scale offers a robust support network, allowing you to focus on strategic relationship building. This organization is deeply committed to talent development, offering clear future career paths into senior leadership or cross-regional roles for ambitious individuals who demonstrate strong ownership and strategic vision.
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about the job.
- Service Delivery & Quality: Ensure that client account services teams deliver in accordance with defined scope, SLAs, and KPIs, while applying a proactive approach to service improvements.
- Escalation Management: Act as the primary point of escalation to resolve account issues to the client's satisfaction and work with operations to conduct root cause analysis to prevent reoccurrence.
- Commercial Strategy: Support the commercial team in optimizing revenue opportunities, implementing annual business development plans, and driving cost/process efficiencies for the client portfolio.
- Reviews & Reporting: Conduct Quarterly Service Reviews (QBRs), ensure minimum quarterly reporting is delivered, and maintain oversight of all management reporting related to service delivery.
- Contract Management: Participate proactively in contract renewals regarding service and operational aspects, and maintain a deep understanding of contract performance.
- Implementation: Serve as the accountable resource in the core project team for new client implementations or re-implementations.
- Financial Management: Oversee the portfolio's financial performance against budget, including forecasting, and take responsibility for meeting monthly billing and debtor collection targets.
skills and experience required.
- Leadership & Communication: Strong leadership skills with the ability to communicate excellently, lead by example, and deliver results through others.
- Strategic Mindset: Innovative thinking with a customer-centric approach, capable of understanding the client's business and how service improvements impact their performance.
- Market Awareness: Ability to maintain competitor awareness and demonstrate strategic thought regarding new opportunities.
- Relationship Management: Proven ability to build and maintain strong relationships and act as an integral part of conflict resolution within the organization.
- Operational Agility: A team player willing to be hands-on with delivery when required, with robust attention to detail and follow-up on delegated tasks.
- Flexibility: Willingness to work outside of normal business hours when required to service markets in Europe and the Americas.
