JOB DETAILS1. Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.2. Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.3. Manage and track training quality and effectiveness.4. Follow training related SOPs, hand in training and co
JOB DETAILS1. Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture.2. Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training.3. Manage and track training quality and effectiveness.4. Follow training related SOPs, hand in training and co
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