about the team.
- Dynamic, cross-functional commercial unit operating at the nexus of luxury marketing, retail operations, clienteling, and technology.
- Collaborative, high-energy environment driven by creative excellence, strategic execution, and continuous innovation.
- High-visibility team with direct access to global executive leadership, shaping brand loyalty initiatives and high-net-worth client retention strategies.
about the job.
- Own and scale the omnichannel CRM roadmap, VIP clienteling initiatives, and personalized loyalty programs across global touchpoints.
- Drive high-value customer acquisition, retention, and lifetime value through advanced client segmentation and tailored lifecycle campaigns.
- Champion cutting-edge client engagement tools and AI-driven automation to elevate the personalized luxury journey both online and in-boutique.
- Partner with global marketing, digital, and retail teams to analyze client behavior, optimize campaign performance, and maximize ROI.
skills and experience required.
- 8+ years of commercial, CRM, or client engagement leadership experience within premium consumer-facing industries (e.g., Luxury, Retail, High-End E-commerce).
- Proven track record in designing and executing end-to-end client retention and omnichannel CRM strategies that drive top-line revenue growth.
- Strong analytical prowess paired with luxury sensibility—able to turn complex consumer data into innovative, highly personalized business strategies.
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