about the company.Fintechabout the team.Operation about the job.Design end to end process and platform for customer voice collectionAnalyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt teamMaintain close and strong partnership with sales, marketing, and Ops tea
about the company.Fintechabout the team.Operation about the job.Design end to end process and platform for customer voice collectionAnalyze voice of customers to generate clear insights, and able to propose meaningful actions to address the major comments/concerns from the customer Deliver China VOC readout both routinely and needs-basis, able to present the readout to senior mgmt teamMaintain close and strong partnership with sales, marketing, and Ops tea