about the companyThe company is a leading telecommunications service provider in Hong Kong.Job Description:Operations Leadership: 1. Provide team leadership, including recruiting, hiring, training, coaching, and prioritization for all customer service functions.2. Manage and optimize the performance of the contact center team, ensuring efficient and effective operations.3. Oversee call handling, chat interactions, WhatsApp support, and inbound sales proces
about the companyThe company is a leading telecommunications service provider in Hong Kong.Job Description:Operations Leadership: 1. Provide team leadership, including recruiting, hiring, training, coaching, and prioritization for all customer service functions.2. Manage and optimize the performance of the contact center team, ensuring efficient and effective operations.3. Oversee call handling, chat interactions, WhatsApp support, and inbound sales proces