关于职位1.Virtual Desktop Infrastructure (VDI) Support (VMware Horizon)Provide L1 support for end-users accessing virtual desktops through VMware Horizon.2.Perform initial troubleshooting and resolution of basic connectivity and performance issues impacting the VDI experience.3.Assist with essential pool management tasks, including the refreshing of desktops and recomposing of golden images.4.Manage and perform basic administrative tasks on the Horizon Connect
关于职位1.Virtual Desktop Infrastructure (VDI) Support (VMware Horizon)Provide L1 support for end-users accessing virtual desktops through VMware Horizon.2.Perform initial troubleshooting and resolution of basic connectivity and performance issues impacting the VDI experience.3.Assist with essential pool management tasks, including the refreshing of desktops and recomposing of golden images.4.Manage and perform basic administrative tasks on the Horizon Connect
关于职位• Provide Level 2 support for IPTEL (Zoom and Boss4U, Voice Gateways, SIP, etc.) and Infoblox DDI (DNS, DHCP, IPAM) platforms.• Monitor and troubleshoot voice, telephony, and DNS/DHCP/IPAM issues, ensuring prompt resolution.• Perform system configurations, upgrades, and patches for IPTEL and Infoblox environments.• Work closely with Level 1 support teams, escalating issues as necessary and providing guidance for resolution.• Implement ne
关于职位• Provide Level 2 support for IPTEL (Zoom and Boss4U, Voice Gateways, SIP, etc.) and Infoblox DDI (DNS, DHCP, IPAM) platforms.• Monitor and troubleshoot voice, telephony, and DNS/DHCP/IPAM issues, ensuring prompt resolution.• Perform system configurations, upgrades, and patches for IPTEL and Infoblox environments.• Work closely with Level 1 support teams, escalating issues as necessary and providing guidance for resolution.• Implement ne