关于职位• AMS Team management (leave approval, people review, KPI setup, training plan, performance review) • Organizing new AMS customer onboarding process with Service Manager • Presales support to acquire new customer or customer contract renew • Assign service manager for new AMS customer • Dispatch unassigned tickets to consultants • Monitoring service delivery, e.g. tickets, change request status and handling the escalation, ensure the service to be prov
关于职位• AMS Team management (leave approval, people review, KPI setup, training plan, performance review) • Organizing new AMS customer onboarding process with Service Manager • Presales support to acquire new customer or customer contract renew • Assign service manager for new AMS customer • Dispatch unassigned tickets to consultants • Monitoring service delivery, e.g. tickets, change request status and handling the escalation, ensure the service to be prov